FAQ
What is Angel furniture’s return process?
1. Please contact us by call back request option or send us an email on info@angelfurniture.in mentioning your order number and the details of the item you wish to return.
2. Please pack the unused item with all accessories, tags,
boxes, bags, stickers, papers and with the original Invoice.
3. We will get the package picked from your location using our
shipping partners.
4. Please email us the tracking number for the item being
returned and send us your bank details (Account Name, Account Number, Account
Type, Bank name, Branch Name and IFSC Code) for reimbursement of the payment in
case payment mode was COD.
5. Upon receipt, the items will be checked for quality by our
quality control team. A refund will be approved or rejected basis these quality
checks and our Customer Service team will inform you on the status of your
refund within 48 hrs of receipt of items.
How and when I will get refund?
1.
All refunds processed are credited through the original mode of payment.
2.
That means, money originally paid through bank transfer will be transferred
back to your bank account and payments made by credit card will be reversed and
reflect on your credit card statement. Refunds will reflect under the name of “Angel
furniture” (our parent company).
3.
You will receive an email once the refund is initiated by us. Approved refund
will be initiated within 48 hrs of receipt of items.
4.
From then it takes the payment gateway and the banks about 7-10 working days to
credit the refund to your account.
How can I cancel my order?
Since
most of our furniture is custom made for you, we accept cancellation up to 24
hours of placing the order. For orders cancelled within 24 hrs of placing the
order, full amount paid will be refunded within 48 hrs to original mode pf
payment. Even after 24 hours, Cancellation charges may apply for such scenarios
which will be informed by our customer care executive. The refund for the
balance amount will be reversed and reflect on your credit card / net banking
statement within 7 to 10 working days. Refunds will reflect under the name of “Angel
furniture” (our parent company).