Frequently Asked Questions
- Please contact us by call back request option or send us an email on firstname.lastname@example.org mentioning your order number and the details of the item you wish to return.
- Please pack the unused item with all accessories, tags, boxes, bags, stickers, papers and with the original Invoice.
- We will get the package picked from your location using our shipping partners.
- Please email us the tracking number for the item being returned and send us your bank details (Account Name, Account Number, Account Type, Bank name, Branch Name and IFSC Code) for reimbursement of the payment in case payment mode was COD.
- Upon receipt, the items will be checked for quality by our quality control team. A refund will be approved or rejected basis these quality checks and our Customer Service team will inform you on the status of your refund within 48 hrs of receipt of items.
- All refunds processed are credited through the original mode of payment.
- That means, money originally paid through bank transfer will be transferred back to your bank account and payments made by credit card will be reversed and reflect on your credit card statement. Refunds will reflect under the name of “Angel furniture” (our parent company).
- You will receive an email once the refund is initiated by us. Approved refund will be initiated within 48 hrs of receipt of items.
- From then it takes the payment gateway and the banks about 7-10 working days to credit the refund to your account.
Since most of our furniture is custom made for you, we accept cancellation up to 24 hours of placing the order. For orders cancelled within 24 hrs of placing the order, full amount paid will be refunded within 48 hrs to original mode pf payment. Even after 24 hours, Cancellation charges may apply for such scenarios which will be informed by our customer care executive. The refund for the balance amount will be reversed and reflect on your credit card / net banking statement within 7 to 10 working days. Refunds will reflect under the name of “Angel furniture” (our parent company).